I have had a massive problem with the "Imagine" Gold Card which is issued by the First Bank of Delaware. I applied on April 12th for the Imagine card, and was accepted immediately. They said they were going to take out $4.95 from my bank account, and I'd have my card within 30 days. I thought that was a little long, but such is life, right? WRONG. It is now June 1st, and I have no card. They haven't taken the $ from my account yet. I have logged over 8 calls to them (before I got the great # listed below, I was on hold for up to 2 hours... Stupid me for holding that long, but hell, I wanted this resolved!!!), and the answer is always the same. It's still pending. No matter how many managers I speak to, none of them can "access my file" and see why it's pending. I finally got really upset with them, and they said they'd send me a letter regarding what's going on. The letter said that they cannot issue me credit at this time because they already have my social security # on file, and I already have an account. NO I DON'T!!! I called after I got this letter, and demanded to speak to a manager. Oh, by the way... The number they have on their website will get you stuck on hold for 2 hours at a time. I've put their BEST contact info @ the bottom of this posting. Anyway, once I called back (yet again) the woman told me very snippily that there was nothing she could do, and I'd have to wait a (get this!!!) maximum of 60 days before anyone could truly access my file and investigate this. What crap is this??? I also wrote email after email to the First Bank of Delaware, but I have gotten NO response. As far as I'm concerned, they are worthless, and truly suck. I mean that in the most "professional" way possible... Since they've only been "professional" to me. Yeah, right. I'm about to file a major complaint against them with several different parties. It's not so much about not getting the card, even though I was approved. It's more about the fact that they have my SSN#, they have my bank account #, and yet they're pretending I don't exist. I hope to God other people out there have better luck than me! Here's the contact info I promised!
Imagine Gold MasterCard Phone Number& Contact Information
Customer Care: 1-888-408-6572
Imagine MasterCard Customer Service
Box 105096
Atlanta, GA 30348-9510
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