Paige C Johnson
HCR 3 Box 13117
Keaau, HI 96749
Kim Williams-Franklin
Customer Satisfaction Dept.
Bank of America
Mrs. Franklin
This letter is in response to your request for additional information regarding my dispute of charges in the amount of $650.00 charged to my BOA Hawaiian Miles Credit Card Account # * by Home Capital Inc. For services associated with a loan application that I applied for in September.
The charges were to be assed for a credit report (which was provided) and an on site home inspection survey. Before the home inspection survey was provided I contacted Home Capital Inc.informing them that I was no longer interested in continuing to do business with them, at that time they stated they would be charging my credit card in the amount of $650.00. I disputed the amount at that time with Mr. Duran the loan agent stating that I had only received a credit report, he said he was sorry and referred me to his supervisor who informed that because I had signed the Application Fee Document they were going to charge me the full amount regardless of the fact they had not done a Home inspection survey. I contacted Lending Tree.com who I had made the initial inquiry with and filed a complaint, they agreed that I should not be charged the full amount but a reasonable amount for the credit report. I then contacted Bank of American and disputed the charge.
Paige c xxxxxxx (personal info redacted)
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