On Thursday 11/16/06 I went to Washington Mutual Bank where I opened up an account one month ago, and I deposited 3 checks on my checking account. One check that was my 401K money from my previous employer in New York and 2 checks from my recent employer in Florida. All the checks have been cleared by one of the supervisors.
I came back to the bank on Friday 11/17/06 to make a withdrawal and deposit money to my wife's account who just opened up one with the same bank, and who lives in New york with my 2 kids so she can pay the rent.
I went to one of the tellers and after she pulled up my account she asked me to go to Customer Service because my account has been frozen.
I went straight to customer service, the representative pulled up the account and told me that it has been frozen by Loss Management.
The representative called the Loss Management Department over the phone and they stated that my account has been frozen because one of the checks from my recent employer was showing the right date 11/16/06 but the memo on the bottom of one check was showing: Pay period 12/1/06 - 12/15/06.
Loss Management asked me to bring a letter from my employer stating that this check has been paid to me and that I am their employee.
On Monday 11/20/06 at 9:00 am I got the letter from my employer and took it to the bank. Customer Service called Loss Management and faxed it to them. They did not call my employer to verify the information. They said now that I need a letter from the employer's bank and the 401K bank stating that these checks have been paid to me. The bank branch manager asked them why they did not stop only one check and release the account because the customer needs to pay some of his bills. They did not want to do it.
I went back to my employer. My manager called the company's bank that is SunTrust Bank and they asked me to come to get the letters from them. At 2:00 pm I went to SunTrust Bank and I got 2 letters stating that those checks have been cleared. They even gave me the 2 copies of the checks with the Washington Mutual stamp on the back.
At 5:00 pm I went back to Washington Mutual and I gave the 2 letters and the 2 copies of the checks to one of the managers, she called the Loss Management again and faxed them all these documents.
They said now that they have to call SunTrust Bank to verify the letters. I even heard the assistant manager say to them:
" This is unacceptable, You asked the customer to bring the bank letters, I have the letters with me now and you want to call SunTrust to verify them at this time, when all the banks are closed."
Now My account is stil frozen and I have to pay the car's bill, I have to pay the rent for my wife and the kids..
This is how Washington Mutual treats their customers. This is what I think is abusing a customer who is working hard to raise their children.
I wish I had the power to find out what is behind all of this.
Thank you.
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