Complaint / Review
Direct Merchants Bank
Ripoff ripoff business from hell - victimized many consumers

I had gotten an airline mileage card through WebMiles that used Direct Mechants Bank. After two years, WebMiles changed banks. Direct Merchants Bank sent out there new airline miles card but I decided to stay with WebMiles instead so I never activated my
account.

Each month I tried to pay off my balance on the WebMiles account but every month there were new fees and three times telemarketers made unauthorized charges against my unactivated account. Every time I called to complain I am told they will remove the charges and close the account and each month I receive a new bill with the same charges and an additional $35 late fee added to it.

I can't get the account closed. I can't get the bogus charges removed. I can't stop the continuous phone messages. And I can't get them to stop adding monthly late fees.

They have lied to me at every turn. And they have screwed up my credit rating. And I can't find a way to fix this mess.

Kay
Brookfield, Illinois