To be quite honest, I am going to copy and paste the entire e-mail correspondance that has taken place between myself, and the contact at the company in question: Market Trends. (Please note that e-mail addresses and names will be taken out).
To get a good understanding of the coversation, please start at the bottom of this dialogue box to review this from the starting e-mail to the end.
After four months of waiting, I have not received anything from this company. They have been sitting on several hundred dollars, and have not lived up to their end of the bargain. I am quite furious with them getting the best of me. I would not like to see this happen to anyone else. See below for the content of the "run around" that I have been given for the last four months.
Dear N. S,
We Have Answered Everyone Of Your E-mails. But You Seem To Want To Make Us Out To Be Ripoffs. That Is Not Right. Your Packages Are Being Prepared To Ship To You Soon. We Had Quite A Few unoforseeable Setbacks. We Understand Your Frustration, But Please Don't Make This Out To be Something It Is Not. If You Want The President Of Market Trends To Call You This Week. He Will. Just Leave
Your Phone Number And He Will Call You By Friday.
Market Trends Distributors Support Dept.
Where is the tracking information for both shipments?
Are you familiar with the following website? Http://usacomplaints.com/.
If necessary, there will be a complaint lodged with your company should you not respond promptly.
Regards,
Hi N. S
Today Is A Holiday here In America, It Is The Fourth Of July.independence Day. Everything Is Closed. We Will Contact You On Above By The End of The Week. And We Assure You, This Wiull Not
Happen Again.
Market Trends
Please provide the tracking number for the shipment (free 200 catalogues, plus free 200 buyers names). I want to ensure that it is on the way. Also, I need an update on the original 500 catalogues that were ordered. I hope that any future business does
not endure these long delays.
Dear N. S
Since You Live In Canada, It Will Be Up To The Post Office To Deliver The Package As For Time Frame. However, We Will Provide You With The Details Of Your Shipment When It Is Done, So That You Can
Track It. As We Said In An Earlier E-mail. Your Bonus Circulars Distributorship Will Mail First. Your Catalogs And Buyers Names Will Follow.
Have A Wonderful Day,
Market Trends
As I am sure you are well aware, we have been more then patient. We expect good things to happen with Market Trends, but that will only happen if your company lives up to their promises. Please make it a priority to have the catalogues shipped and in our hands by Friday June 30th.
Regards,
We Will Begin Mailing This Week, And Will E-mail You When It Is Shipped. We Apologize For The Delay And Hope The Checks You get From Your Mailings Will Make Up For It. As Our New System Eliminates Any Delays In The Future. Lets Wipe The Slate Clean And Start Fresh. Oh, And Byt The Way, You Will Not be Parting With The Money You Sent Us. It Will Come Back To you With A Profit.
Market Trends
I need an exact timeframe as to when the catalogues will be here. You have not commented on the fact that you have had our money for almost 3 months now. All we keep hearing is that the catalogues will be mailed out in a rush. What is your definition of a rush? 655.00 USD is quite a bit of money for the average person to part
with - and not have the goods as promised.
Dear N. S,
We Have Already Printed Your Bonus Circulars And Buyuers Names Ready To Mail Out To You This Week. Please Note We Do Not Refund For Supplies. We Will Give You A Total Of 1000 Circulars And Buyers Names Bonus. This Will Put Up To $1,000 Dollars In Your Hands After The Mailing is Complete Over A Two Week Period. Plus Your Catalogs Will Be On Its Way To You By Then. We Need Your Response On This Now As This Will benefit Both You And Market Trends. Please Respond To Us Now, And Be Sure We Have Your Address For Shipment. Don't Worry. It Will All Work Out. Lets Put This behind Us And Move Forward. Respond To us With Your Immediate E-mail. As Your Distributorship Is Important To us.
Market Trends
Hello Market Trends,
Please refund the full amount in regards to Money Order 24182-002. As per this entire e-mail below, we have not received our initial order, or the bonus catalogues that you promised. Your company has had our money for almost 3 months. This is unacceptable. Please advise when (and how) you will be issuing the complete refund of $655.00 USD. I trust that you will reimburse us in full.
Regards
N. S
Hi n. S,
Yes, The Catalogs Were A Littel Delayed And Will Ship Around The 15th Of June. But We Want To Put A Check In Your Hands Within 7-10 Days Of Your Mailing Our Promotional Circulars. So We Are Sending You Our HBC#B50 Distributorship Free With 200 Buyers Names And Instructions. That Will Immediately Put A Check
In Your Hands until Our Fulfilment Center Sends Out The Catalogs And Buyers Names. They Are A Little Delayed Due To Printing The Summer Catalogs. But In The Meantime You Will Be Able To Draw Your First Checks And Continual Checks From Our HBC#B50 Distributorship. And When The Catalog Distributorship Arrives, You Will Be Able To Draw
On Both Distributorships As Long As you Want. O.K.?
Just Say Yes And We Will Rush The Package To You.
Market Trends
Distributors Support Dept.
The money order was for $655.00 USD. The date was
April 6.
You should be able to search based on our Computer ID# MC950. We ordered the 501 wholesale catalogues.
Please advise ASAP.
Give Us The Full details Of Your Money Order, Full Name And Address, Amount Of Money Order, What Was The Exact
Product Ordered? Please Understand We Have Many Customers.in Order For Us To Do A Thorough Search, We Need The Complete Detals. Please Promptly.
Market Trends
To whom it may concern,
Please provide an update immediately with regards
to the money order that was sent to you on April 6. This was an order placed for your catalogues c/o N.S.N. S was responding to the information provided
on your website: http://www.marrkettrends.com/hb1.htm
If the catalogues are not received within the
next week, N. S will be demanding a complete refund.
Regards,
Andrea
Scarborough, Ontario
Canada
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