I have had multiple incidents of late fees charged when I knew the company had received my checks. My checks were held until the day after the due date and then Capital One charged me late fees in excess of $29.00 each time and entered me as a late payer in their records.
When I called to complain, they told me I needed to send the payments 10 business days prior to the due date. Adding weekends (non business days) this meant I had to send my payment 15 days before the due date.in many cases I do not receive their bill in time to do this. My Master Card payments go to Dallas Texas. I do business there with other companies and send my bill payments on the same date as I send other correspondence to Dallas. My other correspondence arrives in three days or less but strangely, the post office discriminates against Capital One and does not deliever mail to them for an additional 8 days if you believe Capital One.
On paying my Visa bill with Capital One, after send payment in full for the entire amount of what was owed $700, Capital One held my check for three weeks. I phoned every day and asked if they had received it. After 10 days I said I was going to put a stop payment on the check and send them a new check which I did. They charged me a late fee and after two months my origianl check was returned.
Finally, I started send my checks priority mail with a return receipt or delivery confirmation and because I could prove they received it, I stopped having late fees applied. They clearly watch for things that could be proven and this probably only because the State of West Virginia sued them for this fraudulent activity.
The State of Nevada will not take action on behalf of consumers as we have one of the most corrupt governments in the nation. Anyone reading the news knows that on virtually every level of government we are rife with coruption and government taking bribes and payoffs from strip clubs to casinos to insurance companies and financial institutions. The financial institutions have been able to completely get rid of any usuary laws so that interest rates in the hundreds of per cents are very common here. Judges take bribes and payoffs. We have virtually no consumer safety here and no chance of getting any.
If there are any laws that were formerly used to restrict corruption, big business will have them stricken and or removed before this complaint is published and limits on teh size of judgements against criminal corporate offenders are very reduced and strictly limited and enforced by our corrupt courts.
Capital One refuses to give in their billing statements or by telephone any street addresses for their company. They will only give a post office box. Yesterday, I phoned and asked for teh street address of their head office and they refused to give it to me. To futher deter people, they do not give people the opportunity to speak to a live person about a problem. This was noted by other people complaining about Capital One. They make you say you want to report a theft or some other option that will put you in touch with a live person. I invite any person to call their 800 number adn see if any option they give invites you to speak to a person. If you fail to choose an optin they give and if you wait in silence long enough, only then does it say they will put you in touch with a person.
If you are persistent and tell them you want the late fee cancelled, they sometimes do it. If they do, they leave on your record a late pay record. Even if your payment was received on time and they cancel the late fee, they leave this on your record to keep your interest rates high and as a reason not to give you a more favorable rate.
Several times, I have called to inquire why my interest rate is so much higher than any rate they advertise on their web site for credit cards. Even the credit cards for the worst credit records as advertised on their web sit is lower than mine. When I called to inquire why this was, they could not explain it. They said they don't have access to that web page! Then, three days later I received a notice saying I was declined a credit request because my type of credit card was not eligable for credit decreases. First, I did not ask for a credit increase or decrease. I just asked why it was so.
I have received three such notices. When I called to complain that I had not sked for a credit increase/decrease they ran my credit once again and sent me the same notices. They said there is no such thing as a type of credit card that is not eligable for rate changes and yet I have three notices in my possession saying that my "TYPE" of credit card is not elegable. Each time they do this to me, they run my credit and it looks bad on my credit report that I was denied credit when I had never asked for it. I am furious and I dare not call lto have it fixed because they run my credit report again and send me notices of denial for things I have never asked for.
This company and many credit card companies are in the middle of a huge windfall business of late fee charges when they are the ones making this happen. It creates billions of dollars for them. There is no policing of this practice by anyone. This fraudlent practice continues even if they cancel a few false late charges and they keep on their own private records a designation that you are a late payer and keep your interest rates artificially high. Their lobby is so strong that all of our legislators continue to pass anti consumer legislation that allows banks and financial institutions to rape people at will with impunity.
In my view, only a massively huge class action law suit in the type that hit the tobacco industry will stop this practice. I can see the possibility of a multibillion dollar judgement against them if enough consumers complain.
With Capital One, their corporate policy is to refuse to give a street address for any of their offices. Any of you who have credit cards issued by Capital One can attest that they only give post office box addresses in order to hide from consumers and to thwart filing actions against them. If you ask them who can accept service of process, they refuse to give you that information and tell you to write to a post office address and ask customer service.
They have no intention of stopping the practice of advertising high credit limit cards and giving low limit cards with high annual fees. They use deceptive advertising and do it with the intent of signing you up and hooking you into a bad situation at high interest rates. They regularly hold back payments until they can charge late fees unless you use an alternate form of payment which is very expensive. They say, well it is your fault, don't use the post office to make payments. They commit postal fraud on a massive scale and the post ooffice is unwilling to do anything about this. The post office is happy they make you use very expensive postal services to make your payments because this is increased revenue for the post office.in effect, the post office is an accomplice to all this.
Credit card companies are extremely well financed and it is cost prohibitive for an average person to fight this corruption. The result is that it goes on and on unchecked.
I was able to tape record concersations with employees of Capital One. I told them I wanted to tape record them and could I have their permission. They said yes to my dismay. I then turned on the recorder and advised them it was being taped and were they away and do I have their permission and they said yes. What these conversations do is point out just how obnoxious and anti consumer they really are. It shows just how they refuse to help and refuse to co-operate to resolve problems and how they try to be clever store front attorneys when they were really cutting their throats. I only wish I had the funds to file a devastating complaint.
Kenneth
Las Vegas, Nevada
U.S.A.
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