My brother-in-law ordered the "Winning in the Cash Flow Business". He was hoping to get some easy money. He ordered this on 02/09/06 and paid with his debit card. He called back on 02/10/06 to cancel the order. They removed the money on 02/13. The shipment was already shipped to him and he did receive it. He sent it back immediately. They received it on 02/20/06.
I called today (03/02/06) and spoke with Devon. I asked Devon for an address to file a complaint with the FTC, he got a little defensive..."Ma'am, this is a private company, I'm not obligated to give you any information". Ok, Devon. I asked nicely and got no response.
I then asked him why it is that the money was taken out AFTER the order was cancelled. He said the order was not ever cancelled. Oh? Then why did he send it back?
At any rate, Devon was not helpful at all. I then asked him, if the money for the transaction can be taken out instantaneously, then why could it not be sent back to the bank account as quickly? He said because it's not defective. Oh ok... So the order was cancelled, three days later the money was then taken out of the account and now, have had the shipment returned since 02/20/06, according to Devon, that's when they received the order back, and the money is still not in the account?
Where's the refund you theives? I will tell everyone I know and then some. I have filed a complaint with the FTC, it's easy. Go to Fed. Gov website, go to consumer and there are many different ways and platforms to file a complaint.
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