In July I purchased a Kirby vacuum and it was financed with United Consumer Financial Services Company, and was financed for two years. They, in turn, supplied me with a coupon book to make the payments. I, in turn, ditched the coupon book and opted to make automated payments from my checking account to them thinking they were with the program and would send me monthly statements like everyone else in the 21st century automated world does. NOT! It is not nearing the end of the term, and I wanted to get the Kirby monkey off my back. I had to dig out the contract from the Kirby company, get out the magnifying glass, and find the number to call to get a payoff amount. I asked the girl on the phone why I was not sent a statement each month. She informed me that they do not send out statements, YOU HAVE A COUPON BOOK! I informed her of my automatic pay system (Am I the only person on the planet that pays their bills this way???) I then asked her that once the term of the loan was over, how was United Consumer Financial to know that it was paid off? She said "Most consumers call in like you have to find out their pay off." You have to be kidding me! They will probably have been cashing my automatic payments till the cows came home and/or the fat lady sings before I would have realized that DUH! This is paid off!
United Consumer Financial Services — Now hear this & send your consumers STATEMENTS so they are informed of their payoffs! It's the right thing to do! You are not an easy company to locate!
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