Complaint / review text:
I have a problem with their leads. I find that their leads are not that hot, and I have a problem with the way they distribute their leads.
Let me explain, even though an agent buys the leads from NAA and pays for it by electronic draft on the agent's checking account, ALL LEADS BOUGHT ARE SENT TO THE GENERAL MANAGER where the potential for ABUSE is strong.
Let me give an example of this potential for abuse. Lets say a general manager has 3 agents under him, and the manager orders 40 leads, 10 for him, and 30 for his 3 agents at 10 a piece, NOW NAA SENDS THE MANAGER ALL 40 leads. My question is what can prevent this manager from calling all 40 leads and setting his appointments for the week? Then distribute the rest to his agents? —THIS IS THE ABUSE I AM TALIKING ABOUT.
You see calling 40 leads is very different from calling 10 leads.in calling 40 leads the manager can easily set up 8 or 9 appoinments for himself. He can then buy the leads he sets appointment with, and distributes the rest to his agents.
And I may add, there is a strong motivation for him to do this, as these managers compete amoung themselves and there is tremdous pressure for them to produce and set an example to their agents.
Please note I am not saying all managers do this, all I am saying the temtation is there for them to abuse the delivery of the leads.
WHAT I COULD LIKE TO SEE SINCE THE AGENTS ARE PAYING FOR THE LEADS, IS FOR NAA to distribute the leads directly to the agents. My question is why don't NAA do this? It seems fair to me.