Complaint / Review
Flagstar Bank
Morrgage from hell, completely took us, hidious customer service! AVOID MICHAEL PITTS at all costs

DON'T USE FLAGSTAR BANK, and especially, AVOID MICHAEL PITTS at all costs.

Michael Pitts told us that he could get us a lower rate. He told us "No problem, I can get you into the payment you need". He lied.

Not only did he not get us a lower rate, our rate was considerably higher than what anyone else offered, to the point that the payments put us in a huge bind. AND HE NEVER LOCKED OUR RATE!

I asked constantly, what's our rate... When are we locking? He kept waiting and waiting. Then he locked at a MUCH higher rate than he originally promised us, and much higher payments. When I said, "We can't afford that, we told you that, " he told us, "Try to find another lender. Nobody will take you." He yelled at me, called me names, and brought me to tears.

Mr. Pitts also decided to "leave town" the weekend of our closing date, without getting the paperwork squared away, so that we had to extend our closing date. We turned in our information WEEKS in advance, and he waited until the day of closing to contact the references, and get the paperwork done.

I say, "leave town"... We called on Thursday, left a message. Called on Friday, both cell and office phones, left frantic messages. Called on Saturday... Now the machine has a different message on it, "I'm out of town". Talk about horrible customer service. When MY clients call and are frantic, I call them back as soon as I get the message, out of town or not.

If we had tried to get another lender, we would have had to pay LARGE fines for extending our closing date. Our hands were tied.

In talking with is office staff, this is his normal behavior. They would like to see him fired as well.

I wrote a very long letter to Flagstar Bank's President regarding Mr. Pitts. I never got a response. Again, poor customer service. Not even a, "Sorry ma'am for your trouble."

Mr. Pitts got a HUGE fee from us, and we got screwed. At least the Title company, when we had a bad experience from them, gave us a refund of our title fees. It's too bad Flagstar cares ONLY for the money, and not its clients.