After applying through my bank for merchant services, my bank referred me to ralph golson from merchant warehouse / i-payment. I then contacted ralph and after 2 weeks of applications, faxes and negoiations for a 5% hold back from my transactions for merchant services for 6 months. I received my terminal and called the number given and was asked for my merchant id that was on the side of terminal, after giving the number to the agent they asked if i was another co. I told them that that co. Name was not me and they found my correct merchant id.
I then asked if the terminal would work for me and they said yes that the sticker on the terminal was an old sticker that everything was fine. So on may 8th mothers day i made sales and put them through the terminal.
Three days later i checked my account and found that no transactions were deposited so i called merchant warehouse and they said i had no transactions for that day. I very calmly told them that they were incorrect and that they should check the other merchant id that was on the terminal, they did and found my transactions. The transactions were for goods sold and they instructed me to do returns through the terminal and then re program my machine and then do the sales again. I told them that i would not do anything with this terminal again that i was packing it up and returning it. At this time i got an approval with another merchant provider.
So i was instructed to speak with my sales agent ralph golson and that he would handle this prolem so i called ralph and he instructed me that there was a $350. Cancellation fee. I told him that my sales for that 1 day were only $640. He said that he would see what he could do. The next day i called the customer service line and spoke with torrie and she said that she would see what she could do but that ralph had all the say in fees. But she said that she would get my transactions back for me. I called her again and asked when she would get the money in my account and she informed me that she was waiting on the cd roms of all transactions that with out them she couldnt do anything well on may 13th she told me that i would have my funds by today wed may 18th.
I called my bank this am and guess what no money. So i called the customer service again and a very rude man answered and told me that i would have to do returns to the cards through the machine to get my money, i told him that i sent the machine back. He said "well thats the only way you will get your money if you get your money" at this time we are headed to our local state attoneys office.
This company is fraudulant in its actions and indian river bank set us up with them alice from indian river bank is the one who set us up with them without checking thier credentials i hold indian river bank responsible as well as ipay, RALPH GOLDSON,
Joe
SEBASTIAN, Florida
U.S.A.
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