For the 3rd time, I finally talked to a rep from Ocwen just 2 days ago. His name was Ben and I think I have his last name written down somewhere. He was very polite and actually heard me out!
Prior to this conversation, I contacted Ocwen because the tax documents I received for 2001 from 2 mortgage companies did not tie out with the figures I have.
My first problem was that my escrow account was fully documented by the mortgage company (MetWest) until they sold the note to Ocwen.in an attempt to find out if my insurance was paid, the only info I got was from MetWest (they showed every transaction from Jan - May, payments, escrow payments and disbursments and mortgage balance). At least I knew the taxes were paid!
Based on all the reports Ive read online, I tried questioning Ocwen as to the payment of our insurance (MetWest informed me it was due and payable early August and the amount they paid the prior year. They also gave me the name of the Payee). Ocwen did not show me any escrow disbursements and did not provide any of the relevant info I wanted.
When I called them, I was directed thru an automated menu which required my account # and various pin numbers. Ultimately, I was given the info that current taxes due were $120 over last years payment. I immediately called the city and county property tax division for Colorado and inquired as to the validity of that increase. I was told the taxes should be based on prior year tax amounts and that that increase was not justifiable.
That same call also informed me of an escrow balance different from what I was calculating. The operator I finally talked to gave me different numbers and balances for every item I questioned. She did however, send me documents of insurance payments (although I had contacted the company already to ensure the premium had been paid) but I thank her for sending the paperwork. I think the employees work for minimum wage and are not at fault for company practices.
Because of what Ive read online, I am concerned that our insurance and taxes will continue to be paid. I asked our insurance carrier if I could pay the premium rather than having it paid from escrow. Because its part of the financing, I could not do that. However my insurance agent did come to my house and re-evaluate the value and I can take out an additional policy for $150 to ensure my home is adequately insured.
My first complaint was rebutted by an agent of Ocwen which was the most illiterate, ungrammered, mis-spelled document Ive ever read.
Who in their right mind would trust a company that employs people like that or is so irresponsible as to their bookkeeping, that if we actually speak to a live customer service rep., every answer is different?!
I am willing to join a class action suit!
T
Denver, Colorado
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