My First Natinal Bank of Omaha credit card account was sold without my knowledge to Emerge Mastercard. I was curious as to why I stopped getting bills from FNBO and called them only to find out that they would no longer be servicing my account.
After I finally got through to Emerge they informed me that they had sent notification of the change, however I still have not gotten it. Also, I have not received a bill. I informed the 3rd world operator whom I could barely understand, and they said I should ask the post office why they are failing to deliver my mail!!!
I told them I only wanted to pay my bill on time, and I was told I could do so over the phone for a 15 dollar service charge! I asked them to waive this fee since it is impossible for me to pay a bill which I dot not have. They then informed me that they sent me a bill on March 18th, and it is now April 6th, so really I think I should have it by now. I do not.
I asked if they had an online bill payment site, to which I was told yes, and given a web site address that doesn't exist. Also, they won't even tell me what my new account number is!!! The operator told me... Oh I should specify, the 2nd operator (the first one hung up on me!) told me that I should just send them a check with my old FNBO account number and they would figure it out!!! Sure...
It sounds like many other people are having trouble with this company. If you can help please email me: (see link below)
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