In September I got a telemarketing call from Buyer's & Union asking me if I as interested in buying a gas card for 3.95 I said yes well as the telemarketing speal went on and after I had given them checking information as we got to the end of the speal the price suddenly went from 3.95 to 119.95. At that point I told the telemarketer that I was not taking this offer. Well he told me that we could cancel this but that I would have to finish the questionaire and answer yes to all of the questions, this was after I had said no to Do you accept this offer. The telemarketer said that if I would have to finish this offer in order to get my tracking number so that he could then cancel the order. Well I said to him this better be for real. Well we finished the order then he proceeded to come on with the order cancelation. At that point I believed the order to be cancelled.
About a week and a half later I was going thru my checking account and discovered that 119.95 had been taken out of my account, I went back and discovered that Buyer's & Union had electronically taken 119.95 out of my checking account. I called them and they told me that when the telemarketer cancelled my order that I still had to call customer service and cancel the order which was not what the telemarketer told me. Well at that point they told me that they would cancel the order and would send me a form that I would have to fill out to get my money back and that it would take 7=14 days after they recieved the form to get my money back. Well that was the first of October and it's now December 25th and I still have yet to recieve my refund back. I have filed with the BBB, they told me that since Buyer's & Union was not a part of them they could not help me, after waiting 4 weeks to recieve this answer. I asked them who could help me and they have yet to reply. I filed with a consumer co. And I have yet to hear from them. My personal attorney has written to them and he has yet to have a reply. And when you call customer service the only way they can get in touch with accounting is by email. And the gentleman that contacted them before me is absolutely correct when he says that they are all foreigners, a fact that I commented on to Buyer's & Unions customer service supervisor.
I have contacted Buyer's & Union at least every other day and every time I contact them they tell me that it will be 10-14 business days before I get my refund.
I am not willing to accept this as I am disabled and on a fixed income. I have threatened to call my investigative reporter in Buffalo, NY and nothing seems to faze them.
Is there nobody out there that can help those of us who have been scammed. I am hoping that there is someone that can make them do the right thing.
Thank you in advance for any help that you can give to me.
Valerie
Jamestown, New York
U.S.A.
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