On 1/3 I purchased Garnier Fructis Style: New sleek and shine blow drying perfector 2-step smoothing kit. It was said to last up to 7 shampoos, tame frizz, and give “easier, faster, blow dries.” I have been purchasing products for Garnier from a long time. I have purchased everything from hair dye, to leave in conditioner, to the shine-spray. When purchasing this product, I thought it would be perfect for my hair. I have somewhat curly/frizzy hair and wanted to use this product to make my hair less frizzy for a couple of days. On the back of the box there are statements saying that. “ This is a non permanent styling aid. It is not a relaxer or straightener. It is suitable on color treated hair.” In addition to that, there is another statement saying the product is formulated with “protein building blocks found naturally in hair.”
After reading the statements on the box, I was lead to think that this product would not be harsh or drying to my hair. I proceeded to use step one of the serum. After 15 minutes (Although the recommended is 20-30 for longer and thicker hair; I began to touch my hair. It was so dry, and breakage was appearing. Confused, I began to sift my hands through my hair. To my surprise, pieces of hair were breaking off and my hair was chemically burned. I quickly washed off the product (step 1) with lukewarm water as suggested in the package. Mortified at the result, I did not go on to step 2. Had I gone to step 2, I’m not sure what would happen. After I washed off the chemicals from my hair, my hair was like rubber - and it was breaking off in chunks piece by piece. There was nothing I could do to save it. It was severely damaged and torn and all I could do was cut it off. My hair fell out in large clumps and was fried by this product. I was so shocked and surprised because the back of the box said that this was not a harsh thing to put into the hair shaft. The box claims it has natural protein building blocks. It also claims that it is not a relaxer or straightener. If it has protein building blocks and is not a relaxer than why did my hair get friend and break off? Before using this product my hair was in good health. I had not dyed it in 3 or 4 months and I had only been straightening my hair once a week.in addition to that, each time I wash my hair I use a leave in conditioner and nutrient spray (Both the leave in conditioner and nutrient spray are products of Garnier).
I am very disappointed with the result of this product and I want my money back. Two days after the use of the product I was forced to cut 4 ½ inches off of my hair. I went in using this product with healthy looking, beautiful long hair that was well past my shoulders. I am now left with highly damaged, unruly, and a very short hair cut that is barely touching my shoulders. When I went to the salon and told the stylist about what happened, she was amazed at the amount of breakage that I had. The hair she said looked very dead, lifeless, and almost beyond her repair. She tried to save as much as she could of my hair but it was difficult at best. I am very upset with the results and I want my money back for this product. Please.
-Alexandra Nieto
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