Both my mother-in-law and I have ordered from Sally Jean several times over the last few years. I always get compliments and have passed her name/website onto many of my friends, some of whom have ordered from her as well. We've never had any problems, until now. My mother-in-law ordered a charm 2 1/2 months ago for a graduation gift for her niece. The order was charged to her credit card, but she never received the product. She sent several emails (to two different email addresses for Sally Jean) and didn't receive a repsonse to any of them. She tried calling, and the phone # has been disconnected. Today she called the Better Business Bureau and they told her that there is no business associated with the address/phone #. They also said that over the years they have received about 30 complaints regarding this same problem. My mother-in-law then called her credit card company and they were able to refund her card the money that Sally Jean charged for the order. We are both really updset becuase we both like her products, a lot. We will definately be telling everyone we know not to order from Sally Jean. It's a shame - now I don't really like to wear the jewelry I bought from her in the past.
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