If you should be searching for excellent customer support or you benefit your free rocks, I'd recommend to look elsewhere. Earlier this summer, I delivered a orange shade-change garnet for this shop to possess occur an gemstone collection that my fiancé and that I bought from their website. What I received back, was a processor in my own rock along with a broken wedding collection from wherever somebody attempted to drive the rock right into a mind that it'd unfit.
I repeatedly requested the store’s supervisor (his title is Bob) to possibly substitute my rock and repair the band, or pay me within an amount equal-to a rock of the exact same price. Our request was overlooked. Since this rock and band were therefore useful in my experience I declined to allow the problem die. I got the organization to courtroom and through settlement was granted payment for that harm the shop triggered. Today they WOn't spend up, simply because they, estimate, don’t have the arbitrator was “fair.” I've images of the harm along with a declaration from an appraiser and two respected dealers who claimed on my account. Natalia Diamonds merely doesn't wish to take responsibility for the things they did.
I'm extremely dissatisfied by this company’s customer support, mainly that of the store-manager. I frequently thought like I had been losing his period and not thought like I had been a respected client or he/they cared this was a unique and essential purchase for me personally and my fiancé. It simply doesn’t consider that much work to become polite.informing me the harm to my environment and my rock was my issue isn't adequate. Why is this entire condition worse is the fact that I really like the collection; it's precisely what I needed. Natalia Diamonds created what must have been an excellent purchasing expertise, an extremely poor one.
If the corporation desired to save one or more consumer’s religion within their business, I believe they'd have resolved this case amicably well before we visited judge. However they didn't. I'm some of those clients who likes to get recommendations and certainly will quickly provide great people when justified. I seldom create unfavorable evaluations, however in this situation, I believe Natalia Diamonds might have completed so far better.
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