My elderly mother went in for a haircut. They did a shampoo, a cut and a 2 minute blowdry so she didn't go out into the freezing cold with a wet head. They charged $3 for shampoo (fine) tried to charge $14 for the haircut until I asked why she wasn't getting senior price of $12 (fine) and then they had the nerve to charge her $20 for a 2 minute blowdry that incuded no products, no hairspray, no curling or styling. It was ridiculous and made no sense. I had previously taken my kids for a haircut and they didn't charge me for their blowdry! They were trying to rip off an elderly woman. Since they have a "guarantee", I said, there is no "styling" associated with the $20 so I want the money back. They would not give it to her! I am definitely filing a complaint with the better business bureau.
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