Update of Unauthorized charge of $89.67
Yesterday I posted a complaint against the company of Nuage for a unauthorized charge of $89.67 on my bank account. I used some very strong words against this company.
Today I finally was able to get a hold of there customer service, and spoke with a real live person. The customer service person was very rude on the phone with me. After I explain my complaint about them charging me the $89.67 on my bank account. Their Representer started trying to tell me that I needed to pay attention to the fine print on their web cite because it does say that I will be charge after 14 days. I pointed out that the charge showed up on my bank account on the 12 day not the 14 or 15th day. He then try to offer me a $40.00 refund, and said that was the best he could do. I then ask for the second time for a supervisor, which he did not acknowledge. I told him that I took his product to my heart doctor before I was going to used it. My doctor said due to my heart problems for me not to use Nuage. He then offer to sell me the product for only $20.00 and said that I could give it to one of my family members or friends. I then informed him that we can do this the easy way, and give me a full refund or I would see him and his company in court.
There was a long silence on the phone and then he said he would do me this one time favor and give me a full refund. He then gave me a 7 digit refund number, and a 7 digit cancellation number. I said thank you and hung up.
I then called Advancedacai and cancel that order also. Advancedacai was very easy and pleasant to deal with. I told them that I needed to cancel any future orders because I could not use their product. They told me how to returned the product to them and if they received it within 30 days from today’s date there would be no charges on my account.
About three hours later I check with my bank and the $89.67 charge was taken off my account.
I still have a very negative taste in my mouth about the way NuAge does business and will warn everybody to be very careful if they do deal with NuAge.
Albert D Rumpilla
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