I ordered a trial sample and was to only pay for s/h and within a few days they charged my cc 78.81. It took me till 12/17/08 to get the RMA #. I called several numbers that noone ever answered and was given several web sites and no repsonse. I did receive 3 email messages telling me that I needed to call the 866 # but without success. I finally contacted my cc company and we started the dispute process. I also contacted my State Attorney Generals office and filled out some forms to report Advanced Wellness of unfair business practices and I also filed a complaint with the BBB. All in said, we cancelled my cc and reissued me a new one. I finally today after receiving a 3rd email from customer service to call 877-751-5333. I had called the 266-484-2863 on 12/12/08 and spoke with Jaime who said I did not qualify for the RMA # because I did not call within 14 days and cancel! What a line of bull! I had proof that I started calling on 11/25/08 and left tons of messages and no one returned the calls plus all the emails that I sent and kept copies of. I have a file on this company that is a manuscript. After receiving the 3rd email 12/16/08 and gave me the 877 # I got thru within 5 minutes but Rebecca was a hard cookie to deal with. She gave me what for for not wanting to keep the product. I advised her that I was not paying 78.81 and my husband did not want me to take it. I went to great extremes to get this RMA and no one should have this much problem. They need to be investigated and need to have a class action suit against them for fraudulent activities. Be persistant and don't give up. Keep track of everything. Get names, dates and phone numbers down and record phone conversations if needed.
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