If I was in the hospital dying with cancer and Carlton said they had the cure I would pass on having them implement the remedy. This outfit can't do anything right and the owner doesn't even care.
Installing a pool is a multi step process; and they screwed up ever step
I suspect the Carlton motto is "Why do it right the first time with professionals when you can employ morons and have them do things that only escapees from a nut house would do.
My pet dogs are smarter than the Carlton crew and management combined and the piece of crap owner doesn't have a single desire to make you a satisfied customer.
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