I just want to express my great disappointment in the "service" that we received today at one of the PetSmart stores. We had our 2 dogs get the "defurminator" de-shedding treatment and get their teeth cleaned. First of all, they were very unfriendly, disorganized, and rushed when we checked in. All the information I had given them on the phone had to be repeated and they had a hard time finding our reservation. Once we finally dropped them off, it took 5 hours for the services to be completed! 5 hours! What could possibly take that long? Once finally got the call that they were ready and we went in to pick them up, our bill was a lot more than we were quoted. Candice told us that for our Flat Coat Retreiver it would be $36 for the de-shedding treatment.in reality, we were charged $66 for her and $44 for our Mini-Dachshund. Both of those prices are higher than what she told us. And now that we have them at home, as we pet them, we are still pulling out clumps of shedded hair. I am now in doubt that they even got the treatment at all. I am very disappointed in the service, price, and people at this grooming facility and will never take my dogs back.
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