My company used Cardservice International for many years, then they changed to First Data and everything started to go south. We had a high risk account, but always kept our chargebacks to a minimum over the years and had a track record to prove it. Literally, out of the blue, we were overwhelmed by chargebacks, and were able to provide First Data the proper signed slips and everything they needed to ensure the sales were legitimate. We still lost the sales.
To add insult to injury, shortly after, they canceled our account, due to excessive cahrgebacks, and said they would hold $32,439.00 (yes... 32k) for six months to cover any chargebacks involved. After sex months I contacted the First Data representative (Gideon Jackson). He said it would be another six months. Then I was pawned off to another agent (Deidra M. Olds deidram. [email protected]) who said they would release half of the funds, then another half later. I provided copies of my ID and contact information, per their request. She said they would send a check to me for half of the funds. It never came, she never replied, they no longer return my calls or emails.
You can imagine the damage done to your business with someone holds $32,439.00 without notice. It literally ruined and bankrupted the business.
It has been 2 years since they agreed to pay the money, they will not return any contact to me. My next step is legal recourse, though that too is painful as some collection agencies are asking for as much as @ - 50%. I have lost my business, and money. I'm at a loss.
If anyone knows an attorney or company who has successfully had many returned for a fair price, please contact me: [email protected]
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