Copy of Complaint to Walmart
May Turn in new prescriptions to pharmacy they filled them all. June returned & they again filled than all. July Metformin was not refilled. 8 Metformin was filled. But claimed I had no refills & they would have to contact the Dr. I told him he had written for 6 refills. They claimed they never got that request. I said I turned it in & they just argued with me. 9 Metformin Not refilled. 10/9 request made for refill. When I went back they denied to fill it. Claim: My Doc. Said I had to return to his office first. She did not come to me privately at the window but said that out loud for all to hear. I said I just had it filled last month & had been to my doctor since then. Her Claim: No I had not I must of had it filled somewhere else. She was mad. I said no & I have just ran out & have had a daily dose. It was over the weekend. My doc's office closed. My request to give me a temp. Dose till Mon. I complained of having over 500 sugar lv. Readings & was having chest pains. She said No! & said well I guess it is high! Not nice! I said I have been to see my doc since then ck my other meds u Can see. She said NO! Her body language was that she was mad. I came back & asked again in tears & said Please ck my other meds I have been to see my doc since then there is a mistake. She said alright but she was mad. I said it is not personal I am concerned about my readings & why was she so openly mad. She said I was accusing her of not doing her job. I said U where not here then It is not about u. I just need my meds. She slammed things around a bit. & ignored me a bit leaving me standing there in tears. I was getting madder.
So I said something & said I was upset at the way she was acting about it all. She cked & said I had been to see my doc & that She would give me 2 days of pills until they contact my doc. But that she did not have to do it & she wanted me to know that said it 3 times out loud in front of everyone.
I called district 2 times & still no call return. Said it was urgent because it was about my diabetic meds. I was afraid to go back to the store. I called management in pharmacy. I got asst. Mang. I told him I thought she was being mean to me & wanted to know if there would be problems of me coming back. He got mad & said he did not want to hear the whole story what did I want & that I did not know her personally & had no right making judgments of her. I said this concerns my life laterally! I could not believe he was going to argue & treat me bad so I requested mang. He argued with me about 45 mins While I cried the whole time. He heard things got heated & thought it was both of our fault. He would speak with her but I had not been taking my meds right & they where not putting there license on the line for me. I told him my doc said I had two more refills & they would tell him so. They called him & told him to stop treating me that way. His claim my Doc was saying no & he had proof. 2 part to this ck 2nd email.
2nd email. Mang. View was that She had a right to behave as she did because I was saying she did something she did not do. I said not true It was not personal I just needed some meds I was afraid because of my readings. He said it was personal because it is a threat to her job. I told him all I knew was that I had not run out up until a wk before that. I cried for 3 days over this. My nephew figured out I was taking the wrong dosage. That I was only taking 1 a day instead of two that is why I was refilling every other month. Which The pharmacist should have caught on to just by asking how many was a taking a day? For over 2 years I had been taking 1 a day & got confused. Over the summer I was getting stoke like readings & the doc. Was trying everything to adjust my melds to bring my levels down. So there was a lot of changes made that confused me. I am 51 years old & not everything is as clear as it use to be. Dealing with the public & knowing they handle the sick & even sometimes a confused older woman none of this had to happen.
Especially in front of the whole walmart pharmacy. I was embarrassed & confused to the point that I could hardly drive home from crying. She should have understood that when I told her my sugar levels where off.instead of taking the time to try to figure out the problem & finding a solutions she spent it being mad and acting like a 6 year old by stomping around like one. I told her that her acting that way was upsetting me & there was no reason for her being that way.
She was also mad because I proved to her I had seen my doc, since then she took personal what she should not of. When u deal with the sick u can't take things personal. Braiding a 51 year old diabetic who was afraid is not professional. Especially in front of the whole pharmacy. If she knew she was correct in her thinking & job she should not have to prove that to me by acting bad. It was not a spitting contest. I told her I was afraid She should of figured that if my sugar lev. Was not right I might not be thinking clearly further upsetting me to the point of almost having a wreck. Shame on her & shame on Walmart management for supporting this behavior It almost cost me my life. Her license should be in question only because of her treatment towards the elderly not the way she does her refills. I hope u Will take this as a serious matter.
I am sorry But there is one more thing I have to say 3rd email. I am a long time customer of walmart stores. I have been a customer for over 30 years. I am or never have been a troublemaker & have never complained to Walmart over anything ever. Every ones teases me because they say as much money as I spend there I should own one lol. You see I send God Winks out to family's & kids who do not have much. I look for sales & good deals at Walmart to provide these things & all who knows me knows that about me & that I am a good & decent person that does not complain & I am not out after her job. I just want it understood by me to her that part of her job in taking care of the sick the biggest part in compassion. That it go's a long ways in making a difference. That if she really understood the whole picture of what she is suppose to do she would use that opportunity to make that difference. Please feel free to ask them if they ever had any problems from me before this. Deborah
0 comments