Complaint / review text:
As seen on the BBB website and others, these people are unethical and thieves. The website does not disclose the exorbitant service charge until you made the purchase. I wanted 2 tickets for Yes....website said $105 per ticket. They showed six tickets available. I clicked on two. Immediately it want to the credit card input data. Once I put that it, and processed it, I then see that 6 tickets were purchased with each having over $45 service and convenience fees. Ten minutes later, I called them, requesting to have four tickets credited back to my account. They told me all sales are final. I sent three e-mails throughout the course of the day, without a response. Eight hours later, they sent me the the six tickets via e-mail.
First of all, their website is misleading and does not disclose everything, as others have seen. Second of all, a reputable company would understand that 10 minutes after purchasing something, and finding out something went wrong....they would make good and refund the request.....there were no tickets issued, not extra work on their part...
When I spoke to Viviana shortly afterwards, telling me that all purchases are non-refundable, it appears she went around that block before. I mentioned that I was going to contest this with my bank, and she immediately said that that can take at least 4-6 weeks, implying that the concert was in 8 weeks, so the best thing to do was to sell the extra tickets myself, or give them to friends and family. Thanks Viviana....great advice.....you appear to have been there before....shame on you too.
So what they did was immediately take out over $850, with over $270 in service charges, and hid behind their ridiculous no-refund policy which was hidden in their website.
These people are thieves and getting a way with it....I am for starting a class action suit and taking this company down....as it deserves to be.