Telebrands... Worst company ever. I ordered 2 pocketpals for My daughters birthday and I ordered them 2 months in advance of my daughters birthday. It took them almost 2 weeks before I could even track my order online. I called and they said they didn't even see my order yet and to wait. Advertisement and messages from the (800) number said we can track our order after 48hrs (haha Yah right) Lie number 1. I waited another week or so and WOW I can see my order online but I get a message to check back in 24 to 48hrs for my order to process. So I wait and wait and wait. Almost 4 weeks later still the same thing I called the company and get nowhere. Plus I never get to talk to someone who speaks english. I called a total of 6 times trying to figure out where my order is. I did get to talk to a terry parker at the company and he said they were backordered and thats why it is taking so long. He waived my Priority shipping cost that I asked for and he also waived the shipping for both pocket pals and then promised my that they would be shipped no later then July 15th. Well here it is July 19th and they still havent shipped. (HAHA go figure) Lie number 2. I called again and they said were sorry they shoulf ship any day now but cant tell me when. And offered me another discount (haha the same discount that they already gave me) haha so my confirmation for my discounts was another LIE (Lie number 3). Well my daighters birthday is next week and NO pocket pals after 2 months of fighting with this company. And Lie number 4 is they said allow 3 to 6 weeks for delivery. Well its been 8 weeks for me and my products still havent shipped. Well its a good thing my Father is a attorney and we will be taking this to the next level and sueing the company for false advertisement and all the frustration. I do not like being lied to and they will pay for the lies on top of lies. See You all in court
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