Complaint / Review
Westlake Financial
Paid off $15,000 balance by phone but told no payment received

I paid off the balance of my vehicle, over $15,000, over the phone using my account number. They withdrew the money from my checking account, and now they are saying they did not charge the money. I have the statement showing they did, and I spoke to a Wells Fargo rep in a 3-way call with a Westlake rep, confirming that the money was charged. They still said, "Regardless, we do not have the money and you need to pay now." It has been two weeks now that they have been calling me over and over.