This bank has caused my husband and me a net loss of over $6000.00. This is an accumulation of erroneous overdraft fees, bank holds on payroll checks, and government issued checks. When the issues were brought to their attention, they have either swept it under the rug and played like it was being handled, transferring me from department to department, then telling me that it would take 7-14 days to clear up and that there was such and such paperwork that would be mailed (the paperwork was never mailed), etc. All lies.
On top of that, there was an additional issue of a fraud case that happened (still unresolved). Keep in mind that we had an "Identity Protection" account. I don't know what they were protecting other than their pockets, because they continue to allow the same person to skim my account. Their argument: "We can't stop people from taking money out. You just have to keep an eye on your account." So what in the heck am I paying an extra $15.00 per month for you to protect my account numbers for, if you continue to allow these people to get the account numbers?!
By the way, should you need to speak to someone on the phone in reference to your account, they are merely a call center. They can only take notes and cannot do much by way of helping you with your banking issues. Hence, if you have a problem after normal banking hours, you are out of luck. They not only cannot help you, they will not help you and are more than disgruntled about having to take your call. I truly feel that we have no recourse in this matter. If there is some way that we could recoup our loss, I would love to take this bank to the bank!
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