These people are ridiculous. I got a mysterious $8 maintenance fee on my statement with no explanation, after having an account for 4 years without this happening. So I called, and they told me it was because I did not meet the $2500 that month. Nice, so they were going to keep charging me $8 until my savings account was empty? So fine, I transferred funds into the account, and the lady said everything was fine and I should not be fined next month.
Of course, I got next month's statement with another $8 fee, and then I looked at my balance, which had remained over 2500 since I put the money in. So I called them again. I was put on hold 3 times and told a supervisor would call me back, because of course she could not figure out why I got charged. Of course, 5 hours later no supervisor had called me back. So I called again and explained everything to a very sweet woman. She tried to figure it out and was again perplexed. She finally claimed it was because the average since last month was not over 2500, so I got charged again. This sounds ridiculous to me. I said, "Well, I don't think I should pay this since your employees are lying to me." I had asked the lady last month if I would be charged for this month, and she said no. She started sputtering about talking to a supervisor and put me on hold, where I got to listen to BB&T's values (yeah, right).
Then they told me they cannot take maintenance fees off my account and I have to talk to my local branch. Then why have I spent 30 minutes and 2 phone calls discussing this with you people? So she gave me the local number. I called them and got an earful of attitude. They started asking me if I had been writing checks from this account. I said no (shouldn't they be able to tell if I have been writing checks from this account?) and that I had called the 1800 number and they all said it was about the amount of money in the account. She said, "I'm going to have to call you back." Yeah, I will be holding my breath. Incompetence does not even begin to describe it.
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