Since the buy-out of UBT by Suntrust Bank, we have had nothing but worries. The very first week everything switched over to Suntrust, all our debits were taken out two and three times each, leaving us a negative balance of several hundred dollars, plus Suntrust charged us $140 in ISF fees. I called the main office with no help! So I went in person with my printout from their website and showed them what was happening. After arguing with the rep, he finally fixed my account problem, putting me back in the positive balance.
Then this week, our second week with Suntrust, another problem. My husband's payroll is direct deposited into our account... It's not there. We waited all day, and then this morning we were told it was his company's mistake. When we contacted payroll, they said Suntrust denied the direct deposit! This is it, we're switching banks! First two weeks and major mess-ups like this that leave customers stressed and moneyless.
I do know from talking to the main office rep that we are not the only previous UBT customers who are encountering problems, and I was told to be patient. Be patient... You can't live today without money. I can't even get my daughter's seizure meds now because we have no money... Thanks Suntrust...
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