It started around June when Nationscredit sold my second mortgage to Fairbanks Capital. My homeowners insurance is carried on my first mortgage. I got a letter from Fairbanks stating that My loan had been sold and I did not have insurance.
They also requested that I fill out a form about my insurance. Which I did... Only to get another letter stating that I still have not responded to there wishes, and that they were going to start charging my loan insurance prices that would be very steep!
Three phone calls later and about 3 letters, they finally had it taken care of. They sent me a letter that said everything was fine! Then, I received a letter yesterday that said.."Our records indicate that your current property insurance policy has been cancelled!" Hello? Then they proceeded to say that if I did not take care of this immediatly, this could result in increased payment amount, may cause my loan to become delinquent and could result in foreclosure action, and could make me obligated to pay late fees and attorney's fee. Of course I was livid! Because these people have dropouts from McDonalds working for them and can't get diddly straight?
I am inconvenienced to deal with their incompetence? For gods sake, the loan is only for $13,000.00. I will eventually get this straightened out, but I am currently looking to pay of this looser company (now you got me going!) as soon as possible.
I also encourage anyone else dealing with this company do the same. "Nationscredit... Take me back!"
Signed,
Sick of being ripped off by harassed by Fairbanks!
Kelly
Glendale, California
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