Well, I am a single mother of 3 children. I really wanted to buy a house and came across an individual who wanted me to assume loan on their mobile home. I applied and got approved. After several weeks, I signed paperwork in June gave a 10% downpayment and moved the trailer. The only thing I was told at paperwork signing was a coupon book would be in the mail. That's it!
Well, after I moved trailer and got everything hooked up on a rented lot - by the way, after move of $1,000 and hooking everything up - another $900. I was informed that I needed to secure mortgage insurance and without it - loan would not be in my name. I had a problem securing home owner's - I called Vanderbilt and was informed by Lashelle Bradson that I was not legally responsible for loan - she would back me out of paperwork signed and refund my downpayment. Clayton Homes in Rocky Mount NC had mishandled all of the paperwork and I was not at fault.
Actually, she named Clayton Homes in Rocky Mount NC as to being the reason for the whole mixup - and account was not in my name and I could just walk away! Well, after the weekend, Ms Bradson had spoken with Tommy Gordon - credit manager - and he refused to hear to my side. He spoke with Scott A. At Clayton branch - manager by the way = and everything was settled. How was everything settled? I wanted out - was told I was out and a refund was on the way - and now, Scott had reassured Tommy -credit manager - that he had fixed everything and nothing needed to happen with this loan.
Scott has not called me the first time!!! I called him numerous times and he was very rude to me - telling me it was my problem. Now, Lashelle and Tommy refuse to return my calls - I have left a ton of messages - none returned!!! When I call into customer service - they know me! They also tell me they can not transfer me to anyone due to strict orders from credit manager. What a joke!!! I have filed complaint with BBB of East TN and FTC. And I am going to continue to call them until they honor what I was promised - to remove my name from this loan and refund my money!!!
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