We have used a Citicards MasterCard for many years. On my last statement, a charge appeared from a company called Privacy Guard in the amount of $9.99, which was not authorized by me or my wife.
A call to Citicards did not produce any answers. I asked them if they did business with Privacy Guard, and they said yes. I asked them how they got my credit card number and was told I must have ordered their service and given them my card number. I never ordered any service from this company, so I asked Citicards to take care of the problem, and the girl told me I would have to take care of it myself.
I called Privacy Guard at 800 254 3189, and they said someone must have ordered their service and that they had been billing me since February. This is an August statement. My fault for not catching it sooner. I asked them to credit my account, since I never ordered the service, and asked for some kind of proof that I did order it. She refused to tell me how she got my card number and said I must have ordered it over the phone. I told her no way and asked who owned the company.
She said they were part of Cendant Corp., P.O. Box 6100, Westerville, Ohio 43086. I again asked her to credit my account back to February and to send proof of the order. She said she could not do that and would not send me any confirmation of the order.
I called Citicards back, and they said that they could only remove the latest charge and suggested canceling the card so they would issue a new one. I told her to do so immediately. I asked her who Privacy Guard was, and she said, "I think they are part of Trigiant Corp." but didn't know where they were located. Citicards is owned by Citigroup in New York City as far as I know, but she did not know where her own company's headquarters is located. Go figure.
Anyhow, I would like to get to the bottom of this and make sure others are not being ripped off as I have been. Thank you for your concern.
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