Good luck getting Petco to stand behind any of their products. We purchased their most expensive dog bed six months ago. This bed is a second bed for one of our dogs and does not get a lot of use. I finally washed the cover for the first time, and it not only fell apart at the seams but shrank as well. So I took the bed to Petco to see if they would exchange it. Nope, they have a 30-day guarantee. If it falls apart after that, too bad.
The assistant manager of the Mountain View, CA store was so discourteous and rude that it is hard to believe she is in a customer-facing role. In trying to follow up, she not only refused to give me her name (she would only provide the initial of her first name) but would not give me the district manager's name either. Petco really needs to provide customer service training to all of their employees. My three dogs and I will go to Petsmart from now on.
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