Humana Medicare Advantage canceled my mother's coverage when she began having health problems and ran up substantial medical bills. My mother has Alzheimer's. She had paid premiums faithfully for over 10 years. When she needed the coverage, they canceled it. Humana cited that she lives in an area that is not one of their service areas. However, when I tried to obtain the same coverage in the same area (my mother actually lives with me), I was offered the option of 12 different plans available in the same area.
This is an egregious offense against the most vulnerable persons in our society, the aged and mentally unsound. When I confronted Humana with the letter and the fact that coverage was offered to me in the same area, they backpedaled and tried to say that my mother actually needs a more expensive plan that offers less coverage. The letter informed her that her coverage would end in 10 days and that she would need to contact another Medicare supplemental insurance company.
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