I too have been a victim. I bought an HD TiVo receiver from Best Buy, but the HD quit working, so I called and they advised that the HD TiVo no longer works and I would have to upgrade to an HD DVR. There was no mention of a contract. I even asked, as we were no longer in a contract and did not want to be.
I was told no contract extension. Well, they installed the equipment on 2/5/08, and lo and behold, I was roped into an 18-month contract without my knowledge. I called today for a service repair and asked when my contract was up and was told 2/5/10. It is now a 24-month contract! I need to cancel because of a move, so I am going to dispute the early termination fee (probably to no avail).
I am going to put editorials in all the major newspapers in Wisconsin, which is free to do, and let everyone know that they are ripoffs!!! I suggest everyone else do the same.
I am also filing a complaint with the BBB. But it sounds like that does nothing either.
Before I cancel my service, I am contacting my credit union to request a new debit card with a new number so they cannot steal from my account!!!
Also, if they charge me, I am going to find a class action lawsuit and join in suing them!!
0 comments