How hard can it be to spend $200 a pop on renewing directory entries?
Our account login details do not work a year later, and none of the automated reminder systems work. When you eventually find an address to ask for help, they send replies referring you to the automated procedures that you have already told them do not work. They then continue to bombard you with emails saying you have not renewed.
We are Internet specialists and do not have any problems with account maintenance at any other provider (and we have a lot of them!).
We have asked them multiple times to help us spend $1,000 on renewals, warning them that if they do not help, they will lose the business, but they clearly do not need the money.
Even Microsoft could do better than this. At least they are focused on earning revenue.
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