The travel agency takes advantage of their members and passengers by over charging them if the make mistakes on their reservations. If passangers miss their flight, the airlines charges the passengers triple what the passenger paid for the original ticket. In addition to over charging they will not credit passengers any money and will charge them for their luggage twice. The representatives are rude and will hang up on customers if they request to speak to a supervisor. I was told by one representative that I did not have the right to speak to someone in a higher position then them, which I think as a paying customer I have every right to spoke to a supervisor.
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