I was diagnosed with plantar fasciitis. A friend with the same problem suggested I buy orthotics, and I went into the Good Feet Store in Brookline on Aug. 20. Rosalyn Finn, the manager, after learning about my problem, said repeatedly, "I am going to get rid of your pain." As she was fitting me for my size, she continued to assure me that these orthotics "always worked" in her experience of years selling them. She recommended that I buy 3 kinds of orthotics in order for her to "get rid of my pain."
A week later, and $867.85 less in my pocket, I came back with the same pain. Rosalyn Finn fitted me again with a new pair. "Now it will work. I told you I will get rid of your pain," she said again. Three weeks later there was no change in my condition.
I demanded my money back but was offered a store credit. "Someone from the corporate office will call you," said Rosalyn.
A week later Gina Notarangelo, a regional manager, called. She offered to meet with me herself to refit me for another pair. I complained about Rosalyn making verbal guarantees despite the company's policy "not to claim any improvements in... pain level." When I said that I would take them to court if I did not get my money back, Gina said that I would not win because it would be my word against theirs, and that she had been there before.
I agreed to meet with her on October 20th at the Brookline store. Gina never kept the appointment. I have nothing left but to contact my attorney.
If anyone has had the same experience, let's teach them a lesson together.
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