Yes I was on there website and was looking at there videos and went to see how much some videos would be if I decided that I wanted them. Well when I went to get the price the order went straight through. Since I ordered from them before they kept my CC info on file. Without letting me know that they were going to. So I called to cancel the order 10 minutes after I placed it and they said it wasn't in there system. So I called back every hour on the hour to cancel it and they kept telling me it wasn't in there system. I called them about 15 times that day. The last person I spoke to said that they would cancel it as soon as it comes in there system.
Well the next morning I called to see if it was canceled and the rep told me she couldn't cancel it because it was at the warehouse and I was going to get charged for it. I was very pissed off and asked to speak to her sup. And the sup was very rude and told me that the product was going to get shipped out and if I didn't want it then I need to write return to sender on the package and send it back. And when they receive or if they receive it back then there credit me back my money. And that's all she would do for me. Well I received the package three days later and did as she said. Well it's been about 3 weeks and supposedly they haven't received it back. And still won't give me a credit. And there also telling me know that when they do receive it back they won't give me the full $103.65 back that there take at least $20 off for shipping. And I said that's not what I was told in the first place and the rep said oh well that's what is going to happen if you want a credit back.
And I asked her to take my CC info off file and she told me that they won't. So I would be very careful with this company if your already ordering from them or ever do. Just be careful...
0 comments