I subscribed to Yahoo Mail Plus over a year ago. It was renewed without my consent in January. I do not remember any notice from them. It is possible that it was lost in the assortment of spam that Yahoo unfortunately sends its consumers, but I believe I would have been alert to this.
I have emailed Yahoo's billing department a number of times to try to get them to reverse the charges. I let them know that I am going to contest them with the credit card company. Their actions look like obstruction and delaying tactics. I was asked for a lot of identifying information and then told that my "Yahoo Personal" had been closed. I was told that I could cancel for a pro-rated refund. I happen to believe that companies that steal, and that is what they have done, do not deserve to keep part of my money, and I am going for a full refund.
This is a lot like what other supposedly legitimate companies are doing, charging people's credit cards for unwanted subscriptions or renewals and making it hard for people to get this reversed. Time, AOL, Verizon and other legitimate companies are doing this. In fact, Time was just sued by an Attorney General for this behavior. It is sad. I do not trust Yahoo now and will not be buying anything from them in the future.
I found the name and mailing address of Yahoo's CEO for those who want it (from the company profile at Yahoo Financial). The phone and fax numbers would be the main ones at corporate headquarters rather than those of the CEO himself.
Terry Semel, Chairman and CEO, Yahoo! Inc.
701 First Avenue, Sunnyvale, CA 94089
Phone: 408-349-3300
Fax: 408-349-3301
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