I am a loyal user of Yahoo for years, but I have to report this as a huge disappointment.
I recently started my own business operating an affiliate Web site. In order to advertise my site, I paid Yahoo Classifieds $9.95 to put on a featured ad.
I expected my ad to run for 30 days. However, I did not see my ad in Yahoo Classifieds in the following days. I tried to contact the Yahoo Classifieds department by email (I could not find any phone contact info). I received an email response a couple of days later, which stated that my ad violated the Yahoo Terms of Service (TOS). My subsequent email exchanges with Yahoo revealed its policy of not giving customers a chance to fix the ad or get a refund.
So, basically, Yahoo took my money and ran, waving back and saying, "Thank you for the money, but it was at our mercy to decide whether or not you would receive any service."
The following is the final email I received after I requested a refund (thanks, Yahoo, for telling me you have such a take-the-money-and-run policy):
"Thank you for writing to Yahoo! Classifieds. According to our Terms of Service (TOS), we cannot provide a refund for any reason. For more details, please see the Payment Terms section of the Classifieds Paid Listings TOS. Thank you again for contacting Yahoo! Customer Care. Regards, Yahoo! Customer Care"
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