Complaint / Review
Humana Health Insurance
Told $25 Copay Three Times, Then Statement Showed $500 Copay

I had a medical procedure done late last year while covered by Humana Health in Louisville. In three phone calls to Humana, I was told my co-pay would be $25.00.

However, when I received my Statement of Benefits outlining a $500.00 co-pay, I immediately made, and specifically documented, my third call to Humana, in which I was told again of a $25.00 co-pay. In denying my appeal, Humana documented a false date and false information for my first call, and Humana would neither acknowledge nor deny my third call. Because Humana has maintained its stance on my calls, I have complained that Humana, in my case, has been dishonest with me.