I purchased a pair of hearing aids on 08/13/02 for nearly $4000.00. The serial numbers are 02M045596L and 02M045596R. At the time of purchase I was promised free batteries for one year. I inquired whether this was just a local promotion or would be honored while we wintered in Florida. I was assured it would be honored nationwide. After we arrived in Florida, we asked for and received batteries on two different occasions with no problem.
The last time I needed batteries, I went to the very busy shopping center location and dropped my wife off at the curb because I was unable to find a parking place. She went inside while I circled the parking lot. When she appeared at the curb, she told me that the woman working at the reception desk had asked to see my warranty card. I retrieved it from my billfold while holding up traffic, and she went back into the store while I circled the parking lot again.
After a period of time she came back out very upset and explained that she had been berated by the woman at the reception desk and treated like a second-class citizen. She was told there was no such thing as a battery program and that if there was, this store was not a participant.
The store is located at Edison Mall, Fort Myers, Florida. If there is no such program, why have we been getting batteries for the past six months, and why did she send my wife out to get my warranty card? I realize this is a small thing, but it is a promise not kept and was a total embarrassment to my wife. Thank you.
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