I got a letter from Suntrust Bank on March 13th. I was quite surprised because I know I pay my bill on time. The letter stated that I needed to pay 79 dollars before March 27th. I contacted Suntrust and asked why I had to pay the fee, and I was told that I was late in paying my account in June. I told the gentleman that I am aware that I was ten dollars late, but I followed through and made the corrections. He told me that according to their records I never paid the ten dollars. My question was why Suntrust allowed my account to be late for such a long time. Why didn't they make attempts to call me or mail me a letter? Nine months later I got a letter from them stating that I was late and that interest was being added to my account because of the late fee.
I really do feel that I was betrayed by Suntrust Bank. If I was late, why did it take them 9 months to figure this out? Why wasn't I sent a letter in July, considering I made the corrections?
I don't advise anyone to go to Suntrust and do business with them. I truly believe this is a fraudulent company looking for ways to steal people's money.
I have decided to take my car loan elsewhere. I refuse to be treated in this manner.
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