I did not get a bill for November, and when I called to find out why, they told me I had one day to pay the $10.00 owed electronically to avoid late charges, but the transaction would cost me an additional $7.00. I asked why I would have to pay for something that was not my fault or in my control. Their reply was that it was their policy.
I am on a fixed income (Social Security), and I did not have the extra money at the time because of the great cost of heat and groceries these days. My money was all spent taking care of me and my minor son through a very difficult winter. I now have a minimum charge of $40.00 on my new bill that I cannot afford, since Christmas is so close and what little money I get has been spent trying to make a little boy somewhat happy with a few things under the tree.
I normally paid $10.00 a month on my bill because that was what I could afford, even though I paid more to them in the long run. I have also paid off past bills with them in good standing. I feel they must have new personnel with poor business ethics working for them now. I will never buy from them again. I can no longer trust them.
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