UPS destroyed a sewing machine I shipped, insured, cross country, then refused to honor the insurance policy. The recipient stated UPS called her every day for two weeks, told her they would be out to inspect the package, then did not even show. A supervisor finally came out and told her that yeah, UPS destroyed the machine but it wasn't their problem!
Crawford and Company is the insurance company handling the claim, and has repeatedly tried to low ball their policy, and has refused to pay full value of the damaged product.
Much like other insurance companies, they are slime balls.
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