My friend and I purchased a puppy from All About Pets on Sunday, June 25 at about 5:00 pm.
Due to unforeseen circumstances; we were unable to keep the puppy and brought him back on Tuesday, June 27th at 11:00am.
Heidi Williams (Kramer), the owner, was not able to give us a refund at that time, so she wrote up a slip (attached) and offered a 40-50% refund when the puppy resold.
After calling week after week, I found out the puppy had resold on October 14th. I called Heidi on October 19th and after a brief discussion, she offered to give us a 50% refund on the puppy and said that she would send the check out the next day. A week later, on October 25th, after not receiving the check, I called Heidi. She said that she forgot to mail the check and it would go out in today’s mail. On Monday, October 30th, after still not receiving the check, I called again – She said she mailed it and that I should have received it. I waited until Thursday, November 2nd – still no check. She said she will mail out another one and that she would have to put a stop payment on the first one.
On Monday, November 13th there was still no check – I tried calling Heidi – she was not at the store, so I left a message. She never called back, even after repeated calls to the store during the week.
We called her on Monday, November 27th and demanded a check that night – she wrote out a check for $374.15, and we picked it up around 6pm that night. We believe she knowingly passed us a bad check. She was not in the store at the time. We went directly to our bank to deposit the check. After a week – the check was returned for “No funds available” plus we were charged an $8.00 fee from our bank for the returned check.
Her excuse was that “my credit card receipts must not have gone through yet”.
I have repeatedly called the bank that the check was drawn on and all they tell me the same thing every time: “There are no funds at this time”.
She sold the dog to us for $952.94/cash and then resold him for $749.00 – she basically sold the puppy twice and we did not get any compensation in return, not even offered another puppy.
Do not do business here! Do not do business here!
Do not do business here! Do not do business here!
Do not do business here! Do not do business here!
Do not do business here! Do not do business here!
Owner Heidi is a dishonest person, and a pathological liar.
Business address is:
All About Pets Inc
1235 Horseshoe Pke, Downingtown, PA 19335
(610) 269-7602
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