Usacomplaints.com » TV & Radio » Complaint / Review: Netflix - Sent No DVD Among 7 in Queue. #830967

Complaint / Review
Netflix
Sent No DVD Among 7 in Queue

I'd a line of 8 films that would be delivered. One was a reship of the film we presently noticed. None of others were delivered. Neither the CS Repetition or her Supervisor might inform me when all the following were in my own queue: Therese Raquin; Physician in the Home; Hell Is Just A Town; Martin Scorsese: Pt. 1&2; The Patriot; Lion Bay; Desired for Homicide not just one of these delivered on 2/21 although, when my delivered DVDs were obtained three of those were outlined as next in my own Line. Additionally they couldn't inform me just how many copies Netflix has of every of the above mentioned films or just how many of these were hired. They might not describe why, after I put these movies in my own line that, with one exclusion, there is NO indicator of the wait to obtain the films, neither "brief wait" or "long wait".

After I place as much as 7 films in my own line and, at that time they're included, there's no indicator you will see any delay then I be prepared to acquire some of these films after I return what I've. Or even, I actually do not be prepared to spend. The supervisor recommended a holiday store. Obviously, once I eliminated the store I'd be billed without any promise that the films might appear. Essentially, I'd be spending money on nothing. I requested that my payment be stopped until these films might be delivered. This recommendation was declined. I requested that I be acknowledged for that preceding month. This was declined until I ended. And so I did, despite the fact that I'd have now been prepared to keep Netflix loading.

Let Us evaluate this to a regular movie rental shop. You spend only if you really obtain films. A Gym, where you buy a account, although it'll ask you for even although you do not utilize their amenities, can't ask you for for almost any time period the area is shut for repairs and CAn't be applied.

Netflix is exclusive within this regard. You may be billed even if they don't recognize the great religion facet of their agreement by delivering you a film if you have several inside your line. I understand that Netflix would rather to not maintain the company of delivering out DVDs my email at-all but prefer to focus on loading.in my experience, my newest experience suggests that they'll visit any measures to make sure this occurs including declining to recognize their agreement.

Netflix shouldn't handle its DVD rental clients when I was handled. It's this type of severe violation of integrity that I'm willing to advertise this as broadly as you can. Easily actually use Netflix again it'll just be easily could possibly get acceptable support from both DVD rental and loading part of the organization.in my experience, acceptable support is merely thought as follows: If films inside your line, when positioned there, didn't display an associated delay period, and also you have 2 to 3 occasions as numerous films within the queue as necessary for the following cargo, but obtain none; you then won't be billed for that period of time you wait until these films could be delivered. The idea is simple: you have to not cost to get a support that you don't supply and that the client had every to anticipate. Like a company training it ought to be needless for me personally to indicate just how dishonest and perhaps illegitimate that is.


Offender: Netflix

Country: USA   State: California   City: Los Gatos

Category: TV & Radio

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