I just went to this store at 20124 Ballinger Way NE Suite A Seattle Ballinger / NE 98155 (206) 361-0218. Employee number 11591 store 52854
I been your lawful customer for so many years but today i think after that so many years i will not renew my membership when it expire. I will accept responsibility if i did loan a tape and will pay fine if i knew it is late but today at your store, i was humiliated with some other customer behind me, when the customer service person at this store said that he will place a note on my account that i have done this before. I always make sure all tape were on the bin at this store before it expire and if your people do not place or made a mistake not putting it asap on your computer and then they said i return it late, then how can i fight for something that i have no return slip.
There are so many DVD retailers now that is competing at your store and it seems they are winning because of some attitude of your people. When i arrive at your store and with a coupon of non release I asked him where are the non-new released tape for my coupon and he told me on the middle so I went to the middle area and just pick something that is sitting on the rack and then told my grandson if he get what he wants to watch. At the counter when he told me a late charge again i said " what late charge?" I did place the tape I last borrow 2 days before it expire and he said i did not return the iron man, i said what iron man i did not borrow iron man. What upset me is when he said i have done this before, i said what are you talking about, i did clear that up the last time i borrow some tape that i place it on the bin the day it expired so it is not my fault if someone at your store do the return tape the next day.
What upset me more is when he is charging me for the non released coupon for $5.00 which he said is new released, then i said " no " i got that in the middle of the isle where you said it is non new release. This person make a big humiliation on me and if only I am not with my grandson i will swear and make this thing big at that moment. He gave me the tape the * 10 dead men*. When i got home i look at he computer if this tape is a new release and guess what? It was release on November two years ago. And he was charging me $5.00.. That is a big rip off... Wonder if that will go to his pocket.
Employee number 11591 store 52854
I will make sure this will go to my facebook.
Thank you for your customer service humiliation to me.
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